Elevate and Align Policies

Shipping:

I typically ship the next business day (M, W, F) on US orders. Please understand that I do my best to offer the most reasonable shipping policy and the shipping costs are geared toward purchases of 2-4 items. If you are concerned that shipping costs may be too high for the cost of your particular order, please contact me. Because shipping is an estimate. Costs are calculated by weight. If I can ship your items cheaper, I will do so. I do refund for shipping costs over $1 of actual shipping cost.

I ship by USPS by either first class, parcel post or priority mail, depending on the shipping cost and fee. If your shipping payment covers the cost of priority mail, then your package will be shipped by priority mail. I am happy to provide insurance or expedited shipping as necessary to meet your needs, just ask for an invoice for extra services.

Please provide a current address. I am not responsible for additional shipping costs or loss of items associated with incorrect shipping addresses provided by your account.

Refunds and Exchanges:

At this time Elevate and Align cannot accept returns or exchanges on our products due to sanitary concerns. If you are unhappy with your item or have any issues with an item please contact me before leaving feedback as customer satisfaction is my highest priority. In the event of damaged items via postal service I will require photographs of the damaged item in order to evaluate. We will do our best to work together to make sure everyone is happy. Refunds do not include shipping fees.

In addition, if you have a damaged item please contact us within 4 days of receiving item or no refund or exchange can be made.

Please keep in mind we do our best to provide the most accurate description of the scent being used. Please read the scent description carefully.

Additional Policies and FAQs:

We love to create custom orders, however, all items that are on sale and sample sizes are sold AS IS. If you see an item that is on sale or a sample and would like it created differently, the item will be charged normal price (not sale price).

All body products sold here are those that have first been tested, used and enjoyed by myself, family, and friends. Products containing essential oils have been created with safety in mind with regard to appropriate concentrations of individual oils. These products have not been FDA approved or lab tested. Each of us has our own particular sensitivities, therefore please discontinue usage if irritation occurs.

You are welcome to contact me for wholesale orders. Minimum order for wholesale is $100 and buyer pays shipping.

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*****Please note! I use RECYCLED packing products that I receive from my suppliers. This includes paper, bubble wrap, etc... I understand the importance of reducing our carbon footprint, so instead of throwing that material away, I choose to re-use it.*****